FAQ
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Is it safe to send my jewelry/scrap in the mail?
Yes when you fill out our refining form you will be sent a prepaid shipping label. Any package sent with the included label will be insured making sure the contents are financially secure even in the very unlikely event of your package being lost or damaged.
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If I don't like my offer can i get my jewelry back?
Of course if you don’t like our offer your material will be sent back to you completely free of charge.
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How do I know I am getting paid the full amount?
After we receive your material we will assess the metal content with state of the art equipment in order to produce an accurate offer. Upon the receival of your offer a full payout breakdown will be included. This will include a description of each piece, weight, percentage of each precious metal, and any gemstones.
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How can we pay so much more than everyone else?
We have the highest payouts on the market because we turn your scrap directly into pure precious metals for resale. We do the whole process with no middleman involved.
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How long does it take to get payed?
From start to finish it typically takes 7-10 days from when you submit the refining form and ship your items to when you will have the money in your bank account.
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What do we NOT purchase?
Electrical scrap, gold or silver plated items, costume jewelry, catalytic converters, alloys containing under 0.5% precious metal, filters, and loose gemstones.